Pre-sales Consultant

Reporting to: UK & IRE Managing Director
Location: Guildford (including UK & IRE travel)
Salary: £50k-60k + plus bonus, car allowance, benefits.

Company Background

Created in 1995, our client occupies a leadership position in today's call centre marketplace. Over the past 10 years, the company has provided world-class contact centre solutions to over 650,000 agents and achieved a global presence.

Job Role

Following significant changes within the company and a further strengthened senior management team with the appointment of a new chairman/CEO, our client is developing a UK-based operation.

This position supports the sales process, around the UK & IRE region. Whilst it is principally Guildfordbased, it is necessarily flexible and the position will support sales around the UK & IRE region as a whole.

Reporting to the UK & IRE Managing Director, this position will take its direction and role from the local sales resource, the sales team as a whole as well as the Managing Director. A high degree of independence and self-responsibility is expected and ‘responsible’ initiative is a valuable personal characteristic.

In terms of the physical components of the role, this is a very eclectic position. Overall, the position, due to its high knowledge of the operation of the technology, may be required to step in and aid in post-sales issues and challenges, indeed with anything necessary to guarantee the company's success in the region.

Principal Accountabilities

  • Provide hands-on technical assistance to resellers, customers, and prospects.
  • Mentor reseller system engineers and/or provide installation and on-site technical support.
  • Provide assistance in updating handlers to meet customer needs.
  • Provide technical consultation to prospective clients on telephony technology, and our client's products/technology.
  • Assist with trade shows.
  • Complete request for proposals, request for information, and tenders.
  • Provide on-site support to resellers or direct customers where technology implementation or product issues exist.
  • Provide technical assistance to sales representatives.
  • Responsible for staying abreast of current technologies and industry trends.
  • Responsible for reducing the need for customer support by properly implementing products, effectively providing on-site customer technical assistance, and setting appropriate customer expectations.

Key Skill and Experience Requirements

  • University degree in a computer related field of study.
  • Strong awareness of contact centre market both Inbound and Outbound with an ability to translate customer needs into solution benefits in a passionate way.
  • Professional experience with Microsoft Windows based solutions.
  • Professional experience working with IP networking to include architecture, design and VoIP.
  • SIP experience given additional consideration.
  • Professional experience with telephony applications.
  • Excellent verbal, written and presentation communication skills.
  • Professional experience working with marketing and/or sales support.
  • Demonstrated ability to exercise judgment to determine appropriate solutions to customer technical issues.
  • Ability to work in a team to meet critical deadlines.
  • Candidates with professional certification such as MCSP, MCSE or CCNA given additional consideration.
  • Must have demonstrable knowledge in one or more of the following areas.
  • PBX, ACD, IVR, Unified Messaging, Predictive Dialling, Recording products.
  • Programming in VB.NET, C++, C#, .NET, Java scripting.
  • Microsoft back office suite to include SQL.
  • Email applications - customisation and installation.
  • CRM applications - customisation and installation.
  • Databases to include Oracle, SQL, DB2, etc. - installation and scripting.
  • Networking to include Windows 2000, Cisco, LDAP, UNIX - architect and install.

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